Privacy Policy

Who we are

We are GLOW Beauty, a registered company in England and Wales, company number 05183092. We have salons in Wrexham, Chester, and Mold.

What personal data we collect and why we collect it

When you visit

We use Google Analytics to track anonymised data about how people use our website, in order to continuously improve our website.

Google Analytics stores information such as what pages you visit, how long you are on the site, how you got here, what you click on, and information about your web browser.

IP addresses are masked (only a portion is stored) and personal information is only reported in aggregate. We do not allow Google to use or share our analytics data for any purpose besides providing us with analytics information. If you’re unhappy with the idea of sharing the fact you visited our sites (and any other sites) with Google, you can install the official browser plugin for blocking Google Analytics.

We use the Google Fonts API to serve the Fira Sans typeface used on our site. The Google Fonts API is designed to limit the collection, storage, and use of end-user data to what is needed to serve fonts efficiently, but Google does still log and store your IP address when your browser requests these fonts.

Google Fonts logs records of the CSS and the font file requests, and access to this data is kept secure. Aggregate usage numbers track how popular font families are, and are published on Google Fonts’ analytics page. To learn more about the information Google collects and how it is used and secured, see Google’s Privacy Policy.

Some of our webpages also include Facebook and Twitter share buttons. These buttons don’t allow Facebook or Twitter to see any personal information about you that they don’t already know, but the companies may use these buttons to track which websites you visit.

Our website is hosted by 34SP in Manchester, UK. 34SP may log the IP address of anyone visiting our website and store it in our site’s access logs. They use this IP address to track attacks on websites they host and allow them take steps to prevent those attacks. These access logs are kept for 28 days. You can read more in 34SP’s privacy policy.

When you contact us via our contact form

When you send a message through our contact form, your name, email address, IP address, and browser user agent string are emailed to the salon handling your request.

These details will be accessible to our in-salon support staff, but will never be shared outside the organisation. We adhere to strict internal privacy policies which comply with the GDPR.

When you leave a comment on our news articles

When you leave a comment on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. See the Gravatar service privacy policy for details. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

When you log into our site

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

When you view embedded content, such as YouTube videos inside news articles

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Legal basis for processing

In using our site, you are consenting to the processes as described on this page. The legal basis is GDPR 6(1)(a) – Consent of the data subject.

How long we retain your data

In all cases listed above, we retain your personal data until such a time as you unsubscribe or ask us to remove your details.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Unless we are obliged or permitted by law to do so, your data will not be disclosed to third parties other than those described above.

All personal data is stored securely in accordance with the principles of the Data Protection Act 1998.

What rights you have over your data

Your right to access

You may contact us at any time to ask to see what personal data we hold about you. Contact us to request this.

Your right to erasure

You may request that we destroy the personal data that we hold about you, provided that there is no legitimate reason for us continuing to hold it. Contact us to request this.

Your right to complain

If you believe that we have mishandled your data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can report a concern here (but please do contact us first, so that we can try and help).